Terms and Conditions
This website is operated by Paper Heart Design Ltd. All goods and services supplied from this website will be upon these conditions, unless otherwise agreed to in writing.
LOST OR DAMAGED ORDERS
All New Zealand orders are sent tracked, traced and securely packaged. If your order does not arrive, a claim will be made with the courier company. I will keep you up to date on that process if this were to happen.
If your order doesn't arrive in pristine condition, please contact me straight away to discuss. Please make sure all packaging is retained as the courier company will need this when assessing the damage. A courier will need to collect the item AND ALL PACKAGING from you - this can be arranged at a time that suits you, or the package can be left outside for them to collect in a safe location.
All goods must be in original condition (ie. prints must be in their sleeves, and books must not be written in), if being returned due to damage.
A replacement will be sent to you once the damaged item has been collected by the courier company.
All prices are shown in New Zealand Dollars (NZD). Shipping charges are additional, and will be added at the checkout. Please note, pricing can be subject to change.
Payment is accepted via credit card, Paypal, Laybuy or Afterpay. No information from your credit card or accounts is stored by me.
All personal information provided will be used for processing your order only, and will not be stored, shared or redistributed in any way.
All content and products listed on this site are the property of Paper Heart Design Ltd are protected by copyright. Copying or reproducing these in any way is prohibited, unless agreed to in writing.
Unfortunately refunds can not be offered for change of mind. All custom orders will be proofed to the customer for sign off prior to printing. If a mistake is not picked up at the time of proofing, and is signed off, Paper Heart Design is not responsible for the error. Please note that while I do my best to show a true representation of all products, colours may vary between screens, and between what is shown on screen and the final printed product.