Terms and Conditions

This website is operated by Paper Heart Design. All goods and services supplied from this website will be upon these conditions, unless otherwise agreed to in writing.

LOST OR DAMAGED ORDERS
All New Zealand orders are securely packaged and sent via tracked courier. If your order does not arrive, a claim will be made with the courier company. I will keep you up to date on the process if this were to happen.

If your order doesn't arrive in pristine condition, please contact us within 5 business days, with your order number and photos of the item’s condition to discuss. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Please make sure all packaging is retained as the courier company may need this when assessing the damage. A courier will need to collect the item AND ALL PACKAGING from you - this can be arranged at a time that suits you, or the package can be left outside for them to collect in a safe location.

All goods must be returned in original condition (ie. prints must be in their sleeves, and books must not be written in), if being returned due to damage.

PRICE
All prices are shown in New Zealand Dollars (NZD). Shipping charges are additional, and will be added at the checkout. Please note, pricing can be subject to change.

PAYMENTS
Payment is accepted via credit card, Paypal, or Afterpay. No information from your credit card or accounts is stored by Paper Heart Design.

PRIVACY POLICY
All personal information provided will be used for processing your order only, and will not be stored, shared or redistributed in any way.

COPYRIGHT
All content and products listed on this site are the sole property of Paper Heart Design and are protected by copyright. Copying or reproducing these in any way is prohibited.

CANCELLATIONS
If you wish to cancel an order, please email hello@paperheartdesign.co.nz. Any cancellations received prior to shipping will incur a 10% handling fee.

REFUNDS
We only offer refunds for items that are faulty or damaged upon arrival. We do not accept returns or offer refunds for change of mind purchases. All custom orders will be proofed to the customer for sign off prior to printing. If a mistake is not picked up at the time of proofing, and is signed off, Paper Heart Design is not responsible for the error. Please note that while I do my best to show a true representation of all products, colours will vary between screens, and between what is shown on screen and the final printed product.

Disclaimer
While we do our best to be accurate, we are only human and mistakes may be made.  If you believe a product does not match the description provided, please contact us immediately so we can work with you to rectify the situation.  We reserve the right to change any details on this website at any time, including pricing and shipping costs, without prior notice.

Contact Details:
We want our customers to be happy, so please let us know if there’s anything we can do to improve your experience.
email: hello@paperheartdesign.co.nz